All bookings will be confirmed in writing, by post, email, and fax or otherwise by an authorised representative of Events Travel
Changes or variations to any journey other than that which was agreed and quoted for at the time of booking, may be charged accordingly.
All quotes shall be valid for 24 hours.
Clients must book their airport transfer in accordance with check in times and guidelines provided by their relevant airline.
Customers must ensure they choose the right vehicle for their journey in terms of passenger numbers and luggage. Please note due to safety regulations, Events Travel will not carry baggage in the vehicle cabin, therefore all baggage must fit within the boot. Vehicles that are booked by the client, that are not suitable for the purpose for which they have been booked, may be subject to extra charges and may result in a delayed transfer. Please contact one of our advisor's if you require any assistance with your size/type of vehicle.
Events Travel we will do its utmost to ensure our drivers are punctual, we cannot accept responsibility for delays caused by circumstances outside of our control.
In order to maintain exceptional levels of service Events Travel may occasionally, and at peak times, provide subcontracted vehicles.
Events Travel will drive at safe speeds in accordance with road conditions, traffic and legal speed limits.
Events Travel have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the driver, the vehicle or any other passenger(s).
Events Travel will not tolerate any verbal or physical abuse directed to its drivers or other staff.
Events Travel maintains a strict non-smoking policy in all its vehicles.
Events Travel Insurers will not cover injury caused by passengers irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a halt.
Under no circumstances will the vehicle carry more passengers than the vehicle is licensed for and insured to carry.
In the event of sickness, spillages and soiling in the vehicle, the cost of a valet and time lost will be a minimum of 150.00 GBP
Customers property is carried at their own risk and Events Travel shall not be held responsible/liable for any loss or damage to such property.
By law small children require additional appropriate restraints. We neither provide nor assist in the fitting of Child seats or restraints. It is the adult passengers entire responsibility to make sure any children in his/her care are properly secured. Events Travel will of course store Car Seats at our office free of charge whilst the passengers are away and return them on the return journey.
Events Travel will travel by the most appropriate route on the day using our experience & knowledge of local conditions, unless instructed otherwise by the customer at the time of booking.
Events Travel will not wait in undesignated areas or where a fine could be imposed. In circumstances where the driver is requested to wait in one of these areas, then the hirer of the vehicle will be completely responsible for any parking fines incurred.
A maximum time of 15 minutes for address collections & 30 minutes for airport/seaport/ collections will be allocated to each booking. In the event that Events Travel are unable to make contact with the client, we will classify this reservation to be a no show & will be subject to 100% cancellation charges and 20 GBP per hour waiting time or part thereof.
Cancellation of a reservation must be made in writing, by email, telephone or fax and with a minimum of 24 hours notice prior to the time of booking.
Cancellation of more than 12 hours prior to the time of booking will incur a zero cancellation charge.
Cancellation given with less than 12 hours notice, prior to the time of booking may incur a cancellation charge of 100 % of the quoted price for the provision of service.
Events Travel aim to provide exceptional levels of service on every journey. If you feel you have cause for complaint, please contact Events Travel in writing within 30 days. Please direct your correspondence to Events Travel, Winchelsea Rd, Hastings TN35 4LW.